VicRoads Connect Newsletter - June edition out now

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As of July 2025, customers using the myVicRoads app can log in using passkeys – a faster, safer, and simpler method that uses built-in phone features like Face ID, fingerprint or PIN.

Passkeys are 5.5 times faster than traditional logins, saving customers over 30,000 days of login time every year – that's more than 82 years of time back in their hands.

VicRoads is proud to be recognised as a national and global leader in passkey adoption, strengthening digital security and protecting customer data.

Passkeys were introduced on the VicRoads web portal in January 2025. These innovations are part of VicRoads' commitment to keeping customer data safe.

Q&A

What are passkeys?

Passkeys replace traditional usernames and passwords with a secure pair of cryptographic keys – one stored on your device, the other held by VicRoads.

Combined with biometric authentication, this makes it significantly harder for scammers to gain access. And because passkeys only work on the official VicRoads app or website, customers are protected from phishing and fake login pages.

Strong early uptake of passkeys on VicRoads' digital channels since January 2025:

• Over 1.4 million passkeys created across customer portals
• 60% of customers opting in
• 20% reduction in password reset requests

Update your myVicRoads app and activate your passkey today. It's the easiest way to stay secure and get things done faster.