User help

Access to a myVicRoads business account is by invitation only. If you’ve received a letter from us inviting you to sign up for a business account, visit the sign up page. 

You’ll find a video that takes you through the sign up process, plus advice on how to find your customer number and verification code.

Haven’t received an invitation letter? Register your interest in signing up for a myVicRoads business account.

It might take a few moments for your activation email to come through. If you still haven’t received anything after 60 minutes:

• check your junk or spam folder in case the email has been incorrectly filtered
• click the link in step 6 of the sign up process to have your activation email resent

If you’ve tried the above but are still having trouble, call the myVicRoads support team on 1300 650 266 between 8:30am and 5pm, Monday to Friday.

Once your account has been activated, a maximum of five users can be added to the account at any time. To sign up, repeat the steps in the sign up process. 

Each user will need:

• the same verification code in the invitation letter we sent you
• the same VicRoads customer number that was used when your business account was created and
• a valid email address.

If your verification code has expired, please complete the register your interest (External link) process again and we will email you a new verification code.

You can access multiple organisation business accounts using the same email address and password.

To access all accounts you’ll need to activate each account in a specific order.

1. Follow the sign up steps for your primary organisation’s business account.
2. Activate the primary account through the activation link that we’ll email you
3. Follow the sign up steps for your second organisation’s business account (your password and secret questions will be the same as those created for your first organisation, and you’ll be prompted to enter the password when you enter your email address).
4. Activate the second account using the link provided in the email we send you

The next time you log in to your account you’ll be prompted to select which organisation you’d like to access before proceeding to the main dashboard.

To switch between organisation dashboards

1. Click the 'Account person' icon
2. Select 'Switch business'

You can reset your password by following the steps below. If you've created or changed your password in the last 24 hours, you won't be able to reset your password until 24 hours have passed.

1. Click the myVicRoads person icon
2. Select Business
3. Select 'Forgotten your password?'
4. Select 'User Type' as 'Business' so that it's highlighted in green
5. Enter your email address
6. Click 'Next' – an email will be sent to the email address linked to your account
7. Check your inbox and copy the 6 digit verification code
8. Enter the 6 digit verification code in the reset password page
9. Enter a new password (Click 'Help' beside Password to show password requirements).
10. Re-enter your password under 'Confirm password'
11. Click 'Reset password' – a 'Confirmation of password reset' page displays and you'll receive a confirmation email

Your account will automatically unlock after 24 hours. If you require urgent assistance to access your account, you'll need to contact the myVicRoads support team on 1300 650 266 between 8:30am and 5pm, Monday to Friday.

myVicRoads has been tested on the following internet browsers:

• Chrome v43.x
• Internet Explorer v11
• Firefox v39.0
• Safari on Mac v9.06
• iPhone IOS 9.0
• iPad IOS 8.4
• Android TAB OS 4.3
• Android Mobile 5.1.1

For myVicRoads to work correctly, it’s best to install the latest browser version.

If you're not sure which browser or version you're using, this website can help you find out.

Other browser issues

If you're having trouble with these supported browsers, it could be due to your browser settings.

You might need to enable cookies, clear your cache or delete temporary internet files.

Refer to your browser's help section on how to change these settings.