Personal account user help

You can reset your password by following the steps below. If you’ve created or changed your password in the last 24 hours, you won’t be able to reset your password until 24 hours have passed.

1. Click the myVicRoads person icon
2. Select Personal
3. Select 'Forgotten your password?'
4. Select 'User Type' as 'Personal' so that it’s highlighted in green
5. Enter your email address
6. Click 'Next' – an email will be sent to the email address linked to your account
7. Check your inbox and copy the 6 digit verification code
8. Enter the 6 digit verification code in the reset password page
9. Enter a new password (Click 'Help' beside Password to show password requirements).
10. Re-enter your password under 'Confirm password'
11. Click 'Reset password' – a 'Confirmation of password reset' page displays and you’ll receive a confirmation email

If your account is locked, you'll need to contact the myVicRoads support team on 1300 650 266.

Check the Contact us page for hours of operation.

Sometimes this can mean our services are temporarily down. Try refreshing the page, or come back later.

myVicRoads has been tested on the following internet browsers:

• Chrome v43.x
• Internet Explorer v11
• Firefox v39.0
• Safari on Mac v9.06
• Iphone IOS 9.0
• IPAD IOS 8.4
• Android TAB OS 4.3
• Android Mobile 5.1.1

For myVicRoads to work correctly, you might need to install the latest browser version. If you're not sure which browser or version you're using, this website (External link) can help you find out.   

Other browser issues

If you're having trouble with these supported browsers, it could be due to your browser settings. 

You might need to:

• enable cookies
• clear your cache (or delete temporary internet files)

Refer to your browser's help section to find out how to change these settings.